Archiving with High-Speed

Challenge

Customer consultants must be able to display 500 million documents stored across an array of different systems on their screens with a click of the mouse.

Solution

To accomplish the fast document access, EnBW created a new, global and future-proof archive architecture from scratch based on the ‘kgs Content Server’ core component. The architecture has a strong SAP focus and is thus able to archive and quickly make a vailable all incoming or outgoing digital objects of any format from SAP or any other thirdparty system.

Result

The kgs system is easily adaptable to the existing technical infrastructure. There is no need of additional DMS user management and the system is lean, fast and scalable. There are imports of up to 800,000 documents per day, the support effort is lower and the system behavior is more stable.

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EnBW AG
EnBW Energie Baden-Württemberg AG, firmly rooted in the south-west of Germany, is a leading German and European energy provider. Our team of 20,000 employees actively helps to make the energy transition happen and reap the benefits of this transformation. We provide our customers with power, gas, water as well as energy-related products and services. We believe in customer orientation to ensure we are the first choice when it comes to satisfying energy needs. This includes steadily creating new offers that address the increasing demand for decentralized and sustainable energy solutions. We are transforming our power generation facilities and networks by focusing on renewable energy, in particular by investing in wind and hydro power systems and by steadily increasing the share of alternative energies with the help of our subsidiaries.
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www.enbw.com
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"Thanks to the kgs solution, we are working with state-of-the-art technology. Document access isvery fast, which is quite a feat, considering that the system has to deal with 500 million documents. What our internal departments needed was a solution that could ensure that any front-end customer consultant taking a call has the required document on screen within a second.”
Armin Rehm
Service Manager DMS

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