It is your success that drives us every day to raise our service to a new level. Customer Success Management is the keyword when it comes to ensuring your success in the long term. The focus of the kgs Customer Success Management team is you and your success, which we raise to a new level in joint appointments.

Customer Success Management by kgs

Does the following scenario sound familiar to you? You use a software program on a daily basis and yet you have no idea what can be improved or developed further and what new technical requirements are coming your way? Then it's time to get to know kgs Customer Success Management!

It's less about numbers, sales and licenses - it's more about joint development and your enthusiasm for our solutions in your company! Together we will discover potentials for your company that may make you an early adopter of new technologies tomorrow - whether CMIS, S/4HANA or other intelligent archiving solutions.

Is it important for you not to stop after implementation? kgs agrees! To ensure that your success continues in the long term - or even that you become even more successful - it doesn't stop after implementation.

The kgs Customer Success Management cycle - roughly visualized here - makes it possible to always discover the latest innovations and improvement potential for kgs customers.

.. and what advantages does that have for you?

Continious Improvement

After consulting discussions, we can adapt existing architectures, systems or processes so that you can constantly develop further as a company.

Early Adopter

New technologies have just come onto the market and are already in use at your company? This is not only a flagship for your company, but also makes you ready for the future.


Smart processes are the prerequisite for long-term success. We improve your performance in the long term by analyzing potential for improvement.

Short story: long-term success, close cooperation and next level service!

Together with you, we define your expectations of our collaboration, what challenges and technical innovations are ahead and how your company would like to develop in the future. To put it bluntly: Where do you see yourself in five years, where do you want to be - the classic job interview interpreted and illuminated in a completely different way.

Step by step: This is how our cooperation works

Step 1: Date request

You can make an appointment with our Customer Success Management team quickly and easily via our website.

Step 2: Preliminary discussion

One of our team members will contact you by phone and clarify initial details and queries on our part and yours.

Step 3: Consulation

One Customer Success Manager from our team will address your individual situation in a virtual meeting. An on-site appointment can also be arranged here.

Step 4: Cooperation

Following our discussions, we are happy to work on the ongoing development of your business over the long term and help with new technologies.

Further information


You will find a number of exciting pages on our website that deal with our core topic of SAP archiving. Feel free to contact us if you need further information.

tia® Product modules
Webinar Bye ArchiveLink
Media & Downloads


In the Media & Resources section you will find a variety of product data sheets, white papers and case studies on the topic of SAP archiving. Here is a selection:

Whitepaper modern Archiving
Whitepaper Data Archiving
Case Study Hensoldt

The best thing to do is to contact the kgs Customer Success Management team right away.

We look forward to taking your success to the next level!