Initial situation: 

Stadtwerke München (SWM) is implementing a new backend sales solution as part of the digital transformation of its mobility subsidiary (MVG). Unlike the previous system, the data captured in this new solution cannot be archived using ArchiveLink®.

Solution: 

In collaboration with the archiving experts from kgs, SWM identified a way to archive the new sales data in the existing kgs archive. To do this, the files need to be enriched with various metadata and integrated into the existing archiving system via the CMIS interface. This approach enables seamless access to both the historical data and the data from the new backend sales system.

Outcome: 

Since the kgs archiving platform supports both file formats (CMIS and ArchiveLink®), SWM was able to avoid migrating nearly five million existing documents to a new archiving system. MVG employees can continue to access their archived data as usual, enabling them to provide fast and efficient support to their customers.