Support Engineer (f/m/d)

Description

Do you love solving IT-related problems? Do you like to learn new things quickly? You can communicate technical contexts well and want to experience the relevance of your solutions for our customers? Then we should get to know each other!

With us, you will be part of the support superstars of an innovative team of dedicated specialists in the field of SAP archiving and document management. You will increasingly take technical responsibility for your support processes and develop them further.

KGS Software GmbH, headquartered in Neu-Isenburg, Germany, stands for the highest level of expertise in SAP archiving and document management. For over 20 years, top companies worldwide have relied on kgs solutions when it comes to lean, high-performance archiving. tia® - the intelligent archive - makes companies fit for the digital future in archiving.

Your design field

• With us you take over the product-oriented support from from a configuration and software development perspective
• Your day-to-day work will include the acceptance of faults, data collection, classification and solution determination with the help of our our ticket system Jira Service Desk
• For problem solving you replicate the customer environment by means of virtualization via our open stack based private cloud
• You analyze the problem and solve it depending on the issue independently or in cooperation with the consulting and/or development team
• You make sure that the request is solved to the customer's satisfaction
• In addition, you contribute to our quality assurance by supporting our colleagues in test automation
• You analyze and evaluate our support processes continuously and proactively contribute ideas for further optimization

Your strengths

• You have successfully completed an IT training (e.g. IT specialist)
• Alternatively you are a career changer with high IT affinity and already existing professional experience in 1st or 2nd level support
• You are familiar with Linux systems
• You are a quick learner and remain calm even under heavy workloads
• You have first SAP basic knowledge, this can be very valuable
• Sometimes it has happened to you that you got bogged down in a technical problem, because you absolutely wanted to find the cause

Your benefits

• Work where you want. In our new headquarters or in your living room. The choice is yours
• You will work in a team full of experts in a professional and relaxed atmosphere
• You move in a diversified environment in the field of high-tech IT
• You will receive a very well structured induction through self-directed learning and various mentors
• Choose between a notebook or a tablet as your work device and take a cell phone to go with it
• Regular team events. You can go skiing, travel to Spain or Croatia
• A conscious life balance, with a high degree of personal responsibility and a great deal of creative freedom - you receive our full confidence
• You will receive a compensation package in line with the market and performance