Cloud Support Engineer (f/m/d)

Description

Do you love analyzing technical challenges in the cloud and SAP environment in a structured way and finding sustainable solutions? Do you think in system contexts, can you communicate technical details clearly and want to see the impact your work has on enterprise customers? Then we should talk.

With us, you will be part of a specialized team in SAP archiving and document management. You will take on technical leadership in support processes, actively contribute to their further development - and thus make a measurable contribution to the quality and stability of our solutions.

KGS Software GmbH, headquartered in Neu-Isenburg, Germany, stands for the highest level of expertise in SAP archiving and document management. Top companies worldwide have been relying on kgs solutions for over 20 years when it comes to lean, high-performance archiving. tia® - the intelligent archive - makes companies fit for the digital future when it comes to archiving.

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Your design field

• You take the technical lead in analyzing and solving complex support cases in the SAP and cloud environment (1st & 2nd level)
• You actively manage communication with our enterprise customers and coordinate DevOps, Dev and external service providers in a targeted manner
• You analyze container setups (Docker, Kubernetes) along the entire tia® system chain using logs and Postman
• You check API integrations with SAP (ArchiveLink/CMIS) and product configurations
• You assess the criticality level of errors, ensure your own compliance with agreements from SLAs and request this from service providers
• You fix or take care of the elimination of errors that occur
• You create reusable documentation and process descriptions

Your strengths

• You enjoy communicating, are calm, structured and focused on the essentials
• You can systematically analyze problems even when time is short
• You have a very good understanding of cloud technologies (esp. Azure, Docker, Kubernetes) and can draw correct conclusions from logs and monitoring results (e.g. using Graphana)
• You can work very confidently in German and English
• 24/7 support is a matter of course for you

Your benefits

• Work where you want. In our new headquarters or in your living room. The choice is yours
• You will work in a team full of experts in a professional and relaxed atmosphere
• You move in a diversified environment in the field of high-tech IT
• You will receive a very well structured induction through self-directed learning and various mentors
• Choose between a notebook or a tablet as your work device and take a cell phone to go with it
• A conscious life balance, with a high degree of personal responsibility and a great deal of creative freedom - you receive our full confidence
• You will receive a compensation package in line with the market and performance