kgs Expands Its Customer Success Management
Neu-Isenburg, May 27, 2026 – KGS Software GmbH is strengthening its customer support operations and establishing a dedicated Customer Success Team to address the growing range of related responsibilities. Led by Martin Kaspar, the team will support customers in the operation, further development, and strategic transformation of their archiving landscapes.
The new team will serve as a central point of contact, assisting customers with operational and strategic matters as well as medium- and long-term projects. Acting as the link between Support, Consulting, and Account Management, the Customer Success Team will not only help with specific questions regarding day-to-day operations but also support customers during major system changes — such as releases, system migrations, SAP S/4HANA transformations, or cloud strategies.
Martin Kaspar, Senior Customer Success Manager at KGS Software GmbH, explains:
“With our Customer Success approach, we are creating an additional layer within customer support. Alongside support and project business, the focus is increasingly shifting toward the sustainable use and continuous development of the solution.”
As part of the DSAG Annual Congress, kgs will host an exclusive networking event for existing customers for the first time. Located close to the exhibition grounds in Cologne, the company invites attendees to a personal meet-and-greet atmosphere. The event will focus on open dialogue between customers, kgs technical experts, and the Customer Success Team, as well as joint discussions on future requirements and developments. Traditional presentations and product demonstrations are intentionally omitted in favor of honest conversations, experience sharing, and practical insights. Participation is limited to around 50 guests to maintain the personal character of the event.
“Many archive landscapes at our customers’ organizations operate extremely reliably and stably in the background for years. At the same time, contacts, responsibilities, and teams within companies change over time,” explains Claudia Schmuck from the Customer Success Team at kgs. “This makes regular personal interaction with our customers even more important to us. With formats like this, we aim to foster direct dialogue, share experiences, and jointly identify impulses for future requirements and developments at an early stage.”
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