On the one hand, the term Salesforce includes Salesforce, one of the market-leading providers of cloud computing solutions, and on the other hand, the company combines its cloud-based CRM solutions for managing customer relationships.
Salesforce creates a platform for companies on which all departments — from sales to marketing to customer service — can work together. The goal is for all employees in the company to have a uniform view of customer-related data in order to create tailor-made customer solutions and experiences — in short, to strengthen customer relationship management (CRM) and obtain a 360° view of the customer.
Simply storing documents in Salesforce is not only expensive, but does not mean legally and audit-compliant archiving. The intelligent KGS archive tia® represents an almost invisible middleware between Salesforce and storage and enables legally secure document archiving. Archiving documents from Salesforce with tia® is not only easy, but also saves considerable costs for user-dependent storage expansion in Salesforce. Archiving can also be carried out flexibly into a storage system that is on-premises or hosted in the cloud.
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