In close coordination with customers, they want to redefine their expectations of cooperation, formulate common goals and coordinate the appropriate procedures. This increases the sustainability of cooperation and joint success. Pierre Fey, Head of Professional Services at KGS Software GmbH: “Similar to a job interview in which the employee is asked where they want to be in five years, we discuss with our customers what goals they are pursuing and how we can optimally support them in doing so. ”

In order to get the best out of it for customers, it is primarily a matter of outlining the options that the solutions from kgs offer them. “We show how to optimally adapt our software to the individual requirements of a company and make the best possible use of the intelligent archiving functions,” explains Fey. “The new customer success program is less about figures, licenses and sales and more about joint development of solutions and their use. ”

The focus is on the potential offered to companies by an early adapter scenario, for example with CMIS, SAP S/4HANA or other intelligent archiving solutions. The idea behind the new customer success program from kgs is to establish a cycle that not only supports improvements, but also regularly initiates innovations.

Information about the new customer success program at kgs over here